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Telephone

Telephone etiquette - Contacting peop...

As an assistant, it is important to be able to converse with contacts and clients in a number of different languages. We provide a handy overview of Dutch a...
Phone etiquette - Availability

As an assistant, it is important to be able to converse with contacts and clients in a number of different languages. We provide a handy overview of Dutch a...
Answering phones efficiently

Managing telephone calls requires proper organisation. Speed and efficiency are important to save time and to help the caller as efficiently as possible. ...
Phoning with Style

How to handle customer phone calls professionally. Making and receiving phone calls is still far too often regarded as a necessary evil, but there are s...