RSS AssistantPlus.behttp://www.assistantplus.behttp://www.assistantplus.be/Phone_etiquette_-_Availabilityhttp://www.assistantplus.be/Phone_etiquette_-_AvailabilityAs an assistant, it is important to be able to converse with contacts and clients in a number of different languages. We provide a handy overview of Dutch and French telephone etiquette. En...Wed, 24 Feb 2010 17:42:46 +0100http://www.assistantplus.be/Standard_formats_for_bannershttp://www.assistantplus.be/Standard_formats_for_bannersThere are a number of different formats known as standard banners. The standards evolved from guidelines developed by market leaders. Each company is of course free to develop its own formats,...Thu, 04 Feb 2010 10:55:12 +0100http://www.assistantplus.be/Be_careful_with_attachmentshttp://www.assistantplus.be/Be_careful_with_attachmentsWhat can you attach to an e-mail? All e-mail programs allow you to add attachments to your e-mails. Whether this is always something that is really desirable and whether this will present any prob...Fri, 06 Nov 2009 17:17:03 +0100http://www.assistantplus.be/writing_letters_of_complainthttp://www.assistantplus.be/writing_letters_of_complaintIf you’re going to complain, make sure you do it right! The difference between being proven right and just being right is often a good letter. We have given some tips below to help increase your c...Fri, 16 Oct 2009 16:21:39 +0200http://www.assistantplus.be/telephone_etiquette__contacting_people_via_telephonehttp://www.assistantplus.be/telephone_etiquette__contacting_people_via_telephoneAs an assistant, it is important to be able to converse with contacts and clients in a number of different languages. We provide a handy overview of Dutch and French telephone etiquette for when yo...Tue, 13 Oct 2009 15:15:41 +0200http://www.assistantplus.be/Tips_for_making_a_successful_proposal_or_quotehttp://www.assistantplus.be/Tips_for_making_a_successful_proposal_or_quoteTurn leads into sales at the drop of a hat! When you make a proposal or price quote, you’re trying to win over the customer once and for all and build a relationship with that person. You can reco...Wed, 02 Sep 2009 12:27:47 +0200http://www.assistantplus.be/communication_checklist_in_the_event_of_internal_changeshttp://www.assistantplus.be/communication_checklist_in_the_event_of_internal_changesKeep everyone informed fairly and correctly! Internal communication is extremely important in every organisation, and all the more so when internal changes are occurring. This checklist will help ...Wed, 02 Sep 2009 10:12:17 +0200http://www.assistantplus.be/take_good_care_of_your_business_e_mailshttp://www.assistantplus.be/take_good_care_of_your_business_e_mailsIn theory an e-mail is a digital letter, although these days they’re not really considered as such. It’s a quick way of communicating and for that reason it can easily become informal. However, it’...Tue, 04 Aug 2009 11:25:09 +0200http://www.assistantplus.be/10_tips_for_sending_e_mailhttp://www.assistantplus.be/10_tips_for_sending_e_mailIf you are regularly sending e-mails, remember itcould end up in the wrong hands so be careful! Here are some tips for writing e-mail. Compose carefully Think about what you want to say before s...Tue, 04 Aug 2009 10:55:04 +0200http://www.assistantplus.be/Is_e-mail_dangeroushttp://www.assistantplus.be/Is_e-mail_dangerousAvoid fatal e-mail mistakes! E-mail pretty much seems like the panacea of the 21st century. However, it can actually be quite dangerous. Some mistakes could even cost you your job. It is therefore...Wed, 08 Jul 2009 12:07:41 +0200http://www.assistantplus.be/How_to_compose_a_letterhttp://www.assistantplus.be/How_to_compose_a_letterWhat elements constitute a business letter? A letter is more than simply sending a message. A letter must be reader-friendly and clear. For that reason, a quick explanation is given below of the e...Sun, 01 Feb 2009 20:18:49 +0100http://www.assistantplus.be/Has_e-mail_replaced_the_letter_completelyhttp://www.assistantplus.be/Has_e-mail_replaced_the_letter_completelyHave letters become redundant, or are e-mails not always the most appropriate mode of written communication? E-mail is an integral part of our society. It's rare to find someone without e-mail, es...Sun, 01 Feb 2009 20:16:14 +0100http://www.assistantplus.be/Phoning_with_Stylehttp://www.assistantplus.be/Phoning_with_StyleHow to handle customer phone calls professionally. Making and receiving phone calls is still far too often regarded as a necessary evil, but there are some rules of etiquette to be observed. You...Sun, 01 Feb 2009 20:14:18 +0100http://www.assistantplus.be/managing_e_mail_efficientlyhttp://www.assistantplus.be/managing_e_mail_efficientlyDon't let your inbox rule your life! How can you manage your e-mails efficiently? Here are a few tips. Filter your e-mails Draw a distinction between spam, e-mails from colleagues, from extern...Sun, 01 Feb 2009 18:49:26 +0100http://www.assistantplus.be/how_to_write_a_vacancy_announcementhttp://www.assistantplus.be/how_to_write_a_vacancy_announcementThe lifeline for a recruitment advertisement Vacancy announcements are not merely advertisements to recruit new staff. They also project the ethos of your business and are just as important in ter...Sun, 01 Feb 2009 18:24:14 +0100http://www.assistantplus.be/Communication_A_step-by-step_planhttp://www.assistantplus.be/Communication_A_step-by-step_planWhat steps should you take when developing your company’s communication strategy? Well begun is half done, according to the Greek philosopher Aristotle. This is also true in communication. A well-...Sun, 01 Feb 2009 17:58:00 +0100http://www.assistantplus.be/smart__setting_your_communication_objectiveshttp://www.assistantplus.be/smart__setting_your_communication_objectivesThe backbone of every communication plan The foundation of a successful communication project is a clear answer to the following question: "What do we want to achieve with the communication in thi...Sun, 01 Feb 2009 17:52:03 +0100http://www.assistantplus.be/How_do_people_read_on_the_internethttp://www.assistantplus.be/How_do_people_read_on_the_internetWriting for the web is not the same as writing for print! With a new form of information transfer, the Internet has created lots of new possibilities. This freedom means that reader behaviour has ...Sun, 01 Feb 2009 17:47:39 +0100http://www.assistantplus.be/external_communication_channelshttp://www.assistantplus.be/external_communication_channelsSelect the appropriate channel for every message! External communication is much more than just websites or advertisements. The following list highlights the most important channels of external co...Sun, 01 Feb 2009 17:42:25 +0100http://www.assistantplus.be/direct_mail_or_mailwaveshttp://www.assistantplus.be/direct_mail_or_mailwavesEvery communication channel has its advantages and disadvantages. However, the differences between Direct Mail and Mailwaves are not always that clear. We present an overview. Direct Mail What is...Sun, 01 Feb 2009 17:37:46 +0100http://www.assistantplus.be/key_tips_for_written_business_communicationhttp://www.assistantplus.be/key_tips_for_written_business_communicationHow can you communicate honestly and dynamically with your colleagues? Clear communication within a company is not something that can be taken for granted. Internal newsletters are very important ...Sun, 01 Feb 2009 17:25:23 +0100http://www.assistantplus.be/Answering_phones_efficientlyhttp://www.assistantplus.be/Answering_phones_efficientlyManaging telephone calls requires proper organisation. Speed and efficiency are important to save time and to help the caller as efficiently as possible. Be prepared There are two important ste...Sun, 01 Feb 2009 17:06:16 +0100http://www.assistantplus.be/writing_for_the_webhttp://www.assistantplus.be/writing_for_the_webCaptivating web surfers is quite a challenge! Writing for the World Wide Web is another discipline than writing for printed matterials. There are a few principles you have to follow when writing f...Thu, 29 Jan 2009 01:00:41 +0100http://www.assistantplus.be/Golden_rules_for_written_correspondencehttp://www.assistantplus.be/Golden_rules_for_written_correspondenceTips for impeccable business correspondence. A letter completely loses its value if it doesn’t come across professionally. Follow the rules below to avoid this. Before you start Double check ...Thu, 29 Jan 2009 00:54:37 +0100http://www.assistantplus.be/E-mail_Disclaimers_1http://www.assistantplus.be/E-mail_Disclaimers_1Required legal protection against e-mail problems. E-mail disclaimers are a crucial precautionary measure when e-mail is a much-used communication tool at your company. Disclaimers not only prote...Thu, 29 Jan 2009 00:42:53 +0100http://www.assistantplus.be/make_the_most_of_your_e_mail_communicationhttp://www.assistantplus.be/make_the_most_of_your_e_mail_communicationWrite e-mails like a professional E-mail has become a fully integrated part of the business world. Like all communication, however; there are some very distinct techniques to writing e-mails in a ...Thu, 29 Jan 2009 00:39:25 +0100