Assertive en emotional skills
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I hope you did not answer 'yes' to this question. If so, here’s a crash course on how to say ‘no ... Saying ‘No’ is certainly never easy, particularly whe...
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Discretion: a function requirement As an assistant you come across sensitive and often very confidential information more than once. Thanks to years of exp...
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Make the green monster work for you! It’s a strange phenomenon. One moment you’re a reasonable person, the next you’ve been overcome by powerful blinding e...
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Work on your self-esteem and grow both personally and professionally! How you view yourself is extremely important in life. A bad self-image can make you v...
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How to take a compliment without blushing As modest as we are, it is sometimes difficult to receive compliments. You blush, do not know what to say, or you...
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How proactive use of language can help you. Setting boundaries, making priorities clear and coming across positively. It isn’t always easy to convey this c...
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More than half of our message is in our body language! 55% of the message we convey is body language and 38% is tone and intonation, with words accounting ...
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Don’t pay a cent too much! Budgeting is important for all organisations, so savings made when purchasing something can also be a real benefit. We outline t...
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You reap what you sow: give constructive criticism and gain from it yourself. How do you give someone criticism without hurting their feelings? Even better...
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How active listening can improve your communication at work. It’s probably happened to you before: you’re talking to someone, but they appear to be elsewhe...
Do You Always Say ‘Yes’?
How discrete are you?
Convince the person you’re talking to
