Assistant Plus - ExpertiseRSS AssistantPlus.behttp://www.assistantplus.beHow do you motivate your colleagues?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/176876http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/176876Motivating your colleagues and keeping them motivated is no simple task. It is important to motivate people in the right manner. However hard you try, if you do it wrong the consequences can be se...Fri, 19 Aug 2011 16:41:23 +0200How discrete are you?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4488http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4488Discretion: a function requirement As an assistant you come across sensitive and often very confidential information more than once. Thanks to years of experience, many assistants flawlessly sense...Fri, 19 Aug 2011 16:39:51 +0200Call it what it is!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4432http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4432What is the difference between pressure, stress and burnout? Pressure is When we think of stress at work, we often think of it as being ‘too busy’. Too many tasks need to be done and not enough...Fri, 19 Aug 2011 16:39:10 +0200How do you assess a quote for catering?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4466http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4466Don't pay too much for catering! There are many things you have to keep an eye on when arranging catering at a venue. Several factors need to be looked at separately. For example, you can hav...Tue, 16 Aug 2011 16:17:56 +0200Make internships a win-win situation http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4482http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4482Interns are not just unpaid labour for those easy jobs. Internships can vary from one employer to employer. This is a fact that all students are aware of. It is often the case that interns are reg...Fri, 12 Aug 2011 16:01:46 +0200Promotion announcementhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/242381http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/242381Below you will find a template for announcing the promotion of an employee to all members of personnel: Template: Promotion announcementFri, 12 Aug 2011 16:00:16 +0200Get your schedules running like clockworkhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/249706http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/249706A few tips ... Constant access Keep two appointments diaries: one on your desk and a copy on your manager’s desk. That way you both have a clear view of the appointments that have been made and h...Wed, 10 Aug 2011 16:30:24 +0200Remote conferencing – the possibilitieshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4437http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4437The differences between audio, video and web conferencing There are numerous ways of arranging a conference call when people are located in various regions of a country or the world. Here are the ...Mon, 08 Aug 2011 15:11:31 +0200Fax cover page http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/472696http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/472696A handy overview for those of us who regularly need to send faxes abroad!   English French Dutch Spanish German Fax Télécopie, Fax ...Fri, 05 Mar 2010 16:33:22 +0100Phone etiquette - Availabilityhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/462380http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/462380As an assistant, it is important to be able to converse with contacts and clients in a number of different languages. We provide a handy overview of Dutch and French telephone etiquette. En...Wed, 24 Feb 2010 17:42:46 +0100Guidelines for manning trade fairs.http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/461210http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/461210Profit more from your trade fair by being well-prepared! Manning a stand at a trade fair is a multi-faceted and challenging task. There is the public nature of the task, the wide variety of visito...Tue, 23 Feb 2010 16:07:12 +0100Fair staffing schedulehttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/455745http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/455745If you’re taking part in a trade fair with a large team, it’s certainly a good idea to prepare a staff occupation schedule beforehand containing the names of those present, and their respective dai...Fri, 19 Feb 2010 09:44:56 +0100Drinks after workhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/446787http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/446787The do's and don'ts. Drinks after work? How about a few G&Ts, a Karaoke performance, and a drunken encounter with that colleague in accounts? It’s liberating to lose your inhibitions after a stres...Thu, 11 Feb 2010 12:34:57 +0100Office romance http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/446786http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/446786A survival guide. Romance is as much a part of office life as coffee machines. Many employers have discovered that trying to ban work romances is like trying to ban Christmas. It’s not even necess...Thu, 11 Feb 2010 12:28:55 +0100Standard formats for bannershttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/438283http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/438283There are a number of different formats known as standard banners. The standards evolved from guidelines developed by market leaders. Each company is of course free to develop its own formats,...Thu, 04 Feb 2010 10:55:12 +0100Big, bigger, biggesthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/428226http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/428226How do I compress files containing a lot of / large images? Read this article with illustrations (PDF). If you add and process an image in Word, Excel or PowerPoint, a great deal of superfluous...Tue, 26 Jan 2010 14:07:54 +0100Big, bigger, biggesthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/428225http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/428225How do I deal with overly large photographs in PowerPoint? Read this article with illustrations (PDF). If you insert a photograph on a PowerPoint slide, this is often far too big. There are two...Tue, 26 Jan 2010 13:34:38 +0100Love on the work floorhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/426678http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/426678The pros and cons. Is love at work a good idea? Now that we are spending so much time at work, office romances are becoming increasingly common. According to Stefan Lievens, Professor of psycholo...Mon, 25 Jan 2010 08:52:45 +0100Big, bigger, biggesthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/421274http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/421274How do you fit a great deal of text in one Excel cell? Read this article with illustrations (PDF). You can only see the first 1,024 characters in each cell, although the cell capacity is 32,767...Wed, 20 Jan 2010 13:05:57 +0100Big, bigger, biggest!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/421273http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/421273How do you send large attachments with MS Outlook? Read this article  with illustrations (PDF). Not every e-mail box can send or receive large attachments. If a file is larger than 5MB, there’s ...Wed, 20 Jan 2010 12:51:07 +0100Big, bigger, biggesthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/421272http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/421272Working with large Word documents. Read this article with illustrations (PDF). Working in and scrolling through large Word documents is a very slow process. It takes Word a long time to scroll ...Wed, 20 Jan 2010 12:31:09 +0100FAQ: Can an office romance cost you your job?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/411953http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/411953Of course, you won't get the sack if you fall in love with a colleague. Your employer must respect his employees’ privacy, so even if romance is in the air this should not have any effect on your ...Tue, 12 Jan 2010 15:01:46 +0100There’s more to printing than just printing.http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/411950http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/411950Make the most of the available print options. If you all you print is an occasional e-mail you may not have noticed, but there is more to printing than just clicking on the ‘Print’ button. Read t...Tue, 12 Jan 2010 14:11:49 +0100Working for a younger bosshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/387175http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/387175How do you cope? Chances are that some time during your career you will have to come to terms with the fact that your manager is younger than you. According to a 2004 study conducted by the U.S. F...Tue, 22 Dec 2009 09:20:54 +0100Guidelines for organising a conference (part 2)http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/386788http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/386788Using the checklist below, you can set about staging a conference with complete peace of mind. Organising a conference is no picnic. You need to pay attention to a host of details. Here we give yo...Mon, 21 Dec 2009 18:14:50 +0100Guidelines for organising a conference (part 1) http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/386787http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/386787Using the checklist below, you can set about staging a conference with complete peace of mind. First and foremost you have to distinguish between a commercial conference and a conference for colle...Mon, 21 Dec 2009 17:50:45 +0100Legal retention periods for documents in Belgiumhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/386398http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/386398How long should I keep official company documents on file? This overview consists of common series and file types that must be retained for a specific period of time within the organisation for l...Mon, 21 Dec 2009 15:00:17 +0100Be careful with attachments!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/335120http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/335120What can you attach to an e-mail? All e-mail programs allow you to add attachments to your e-mails. Whether this is always something that is really desirable and whether this will present any prob...Fri, 06 Nov 2009 17:17:03 +0100A few tips for a successful holiday partyhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/325479http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/325479Be as generous as the budget allows. Employees have worked hard all year and they are looking for a good show of appreciation. Make it memorable! You can make the event memorable by choosing an ...Thu, 29 Oct 2009 15:25:49 +0100Holiday Office Party Do’s and Don’tshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/324699http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/324699Are you attending your company’s holiday party this year? We provide you with some basic do’s and don’ts to ensure you survive and thrive at any company-sponsored party. Do’s Remain professional...Wed, 28 Oct 2009 18:04:14 +0100Holiday Office Gift Givinghttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/324697http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/324697... a few guidelines The holidays should be a time of joy and celebration, but it often becomes a time of stress and frustration for those of us who face the prospect of giving or receiving holida...Wed, 28 Oct 2009 17:50:27 +0100Administrative retention periods http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/316953http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/316953This overview consists of common series and file types that must be retained for a specific period of time within the organisation for administrative reasons. Please note: these retention peri...Thu, 22 Oct 2009 10:14:53 +0200Keep performing under stress.http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310782http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310782How do you do it? Assistants experience regular bouts of stress more than ever before. Deadlines are never far away and overtime is a regular occurrence. So, just what is the best way to tackle th...Fri, 16 Oct 2009 17:23:53 +0200Organising a company party http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310781http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310781Follow our tips to ensure success! Sound project management involves being able to achieve a specific objective by a certain day and within an agreed budget. A company party is a perfect example o...Fri, 16 Oct 2009 17:02:48 +0200Negotiating prices http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310780http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310780Don’t pay a cent too much! Budgeting is important for all organisations, so savings made when purchasing something can also be a real benefit. We outline the basic principles of successful negotia...Fri, 16 Oct 2009 16:36:42 +0200Writing letters of complainthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310779http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310779If you’re going to complain, make sure you do it right! The difference between being proven right and just being right is often a good letter. We have given some tips below to help increase your c...Fri, 16 Oct 2009 16:21:39 +0200How do you manage your friends in the workplace?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310778http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310778Mixing authority and friendship is no easy job. Friendships in the workplace can suddenly become very fragile if you have been promoted to a position of authority within your organisation. So how ...Fri, 16 Oct 2009 16:01:10 +0200Christmas commitments! http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310388http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/310388A checklist for the best time of the year. Everyone looks forward to Christmas. However, this well-earned festive holiday is often marred by the stress that comes along with all the preparation. T...Fri, 16 Oct 2009 14:10:10 +0200Telephone etiquette - Contacting people via telephonehttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/306902http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/306902As an assistant, it is important to be able to converse with contacts and clients in a number of different languages. We provide a handy overview of Dutch and French telephone etiquette for when yo...Tue, 13 Oct 2009 15:15:41 +0200Dismissal with immediate effecthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/294527http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/294527Below, you will find a template for the dismissal of an employee with immediate effect: Dismissal with immediate effectFri, 02 Oct 2009 16:18:09 +0200Dismissal due to company policy violationshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/294216http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/294216Below, you will find a template for a dismissal of an employee due to company policy violations: Notice of termination due to policy violation.docFri, 02 Oct 2009 15:51:40 +0200Gift vouchers: the certainty of not getting it wrong!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/260511http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/260511As a token of gratitude and appreciation towards your loyal customers or your employees, it’s common practice for companies to give a gift of some kind to mark the end of the year, on the occasion ...Thu, 03 Sep 2009 14:59:41 +0200Environmentally friendly end-of-year giftshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/259733http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/259733Is environmental awareness in high regard in your organisation? If so, then make sure you choose one of these end-of-year gifts! We had a look at www.Kudzu.be . In their online store you can fin...Wed, 02 Sep 2009 21:59:17 +0200Original end-of-year giftshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/259732http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/259732  Thinking of an original gift isn't easy. We give you a few ideas to toy with ... and to provide you with some inspiration!  Mini c...Wed, 02 Sep 2009 21:46:02 +0200Classic end-of-year giftshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/259730http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/259730Finding the ideal end-of-year gift can take a huge amount of time, but you don’t always have to be original. For some companies, the so-called “classic end-of-year gifts” still represent the best ...Wed, 02 Sep 2009 20:27:55 +0200Tips for making a successful proposal or quotehttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/259340http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/259340Turn leads into sales at the drop of a hat! When you make a proposal or price quote, you’re trying to win over the customer once and for all and build a relationship with that person. You can reco...Wed, 02 Sep 2009 12:27:47 +0200Recession managementhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/258954http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/258954Personnel tips for difficult times When companies are a bit strapped for cash, it’s time to adopt a more creative approach to its resources, and that goes for personnel matters, too. We suggest a ...Wed, 02 Sep 2009 10:53:26 +0200Communication checklist in the event of internal changeshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/258953http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/258953Keep everyone informed fairly and correctly! Internal communication is extremely important in every organisation, and all the more so when internal changes are occurring. This checklist will help ...Wed, 02 Sep 2009 10:12:17 +0200All meetings need minuteshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/235437http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/235437The ABC of taking minutes and why they are so important What are minutes? Meetings are a part and parcel of business life. It is therefore useful to get into the habit of making a written report ...Thu, 13 Aug 2009 10:45:55 +0200Making a hotel reservationhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/235436http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/235436A few tips to ensure an enjoyable hotel stay! Here are a few tips to make sure that your hotel reservation and stay run as smoothly as possible. Have everything at hand When making a reservation...Thu, 13 Aug 2009 10:08:17 +0200Crease-free flying!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/234660http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/234660How do you leave a plane crease-free? There are no second chances when it comes to first impressions. This is also true when you need to make that first impression after a tiring flight. With good...Wed, 12 Aug 2009 12:57:07 +0200Manage your priorities …http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/234659http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/234659… and make time for yourself! The secret of efficient time management lies in managing your priorities, not your time. But what exactly is meant by this? Let's outline the situation: you are a ver...Wed, 12 Aug 2009 12:47:33 +0200The most important qualities as a managerhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/232330http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/232330What skill set do you need to be a good manager? Leading, inspiring, coaching and motivating people is not something you do as a matter of course, and not everyone is cut out for it. We set out to...Mon, 10 Aug 2009 13:15:44 +0200The importance of feedbackhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/232328http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/232328Let people know how they’re doing! Asking for and giving feedback is extremely important in your job as manager. But why?   Employees ask for it! In all human relations, both professional and p...Mon, 10 Aug 2009 12:33:35 +0200What can jealousy do for you?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/231942http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/231942Make the green monster work for you! It’s a strange phenomenon. One moment you’re a reasonable person, the next you’ve been overcome by powerful blinding emotions – a sure sign that the green mons...Mon, 10 Aug 2009 11:54:00 +0200Take good care of your business e-mailshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/225026http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/225026In theory an e-mail is a digital letter, although these days they’re not really considered as such. It’s a quick way of communicating and for that reason it can easily become informal. However, it’...Tue, 04 Aug 2009 11:25:09 +020010 Tips for sending e-mailhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/225025http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/225025If you are regularly sending e-mails, remember itcould end up in the wrong hands so be careful! Here are some tips for writing e-mail. Compose carefully Think about what you want to say before s...Tue, 04 Aug 2009 10:55:04 +0200FAQ: What does the acronym "MICE" stand for?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/219629http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/219629The acronym "MICE" refers to the purpose of a business trip and stands for: M: visit meetings (meetings) I: incentive travel (incentives) C:  visit conferences (conventions) E: visiting fairs ...Thu, 30 Jul 2009 15:18:04 +0200IBAN en BIC numbershttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/208418http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/208418What are they and how do you make sense of them? The IBAN (International Bank Account Number) and BIC (Bank Identifier Code) are a standardized way to identify bank accounts in Europe and make the...Mon, 20 Jul 2009 17:31:21 +0200FAQ: What can PowerPoint be used for?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/208028http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/208028You can use PowerPoint for any of the following: For slides that are used as support in a speech, during a meeting, ... This requires a computer as well as a good projection system, especially wh...Mon, 20 Jul 2009 15:24:21 +0200Days of the week ... in five languageshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/204573http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/204573Languages are important for an assistant. We help you out with a handy overview of the weekdays in five languages. Days of the week: English French Dutch German ...Fri, 17 Jul 2009 12:33:59 +0200Months of the year ... in five languageshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/204188http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/204188Language skills are important for an assistant. In the columns below we have drawn up a handy overview of the months of the year ... in five languages. English French Dutch...Fri, 17 Jul 2009 10:48:10 +0200New employee welcome letterhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/204187http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/204187Below an example of a new employee welcome letter: New employee welcome letterFri, 17 Jul 2009 09:21:11 +0200Standard Dutch sentences for your daily e-mail correspondencehttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/203407http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/203407It’s not always easy to find the correct terminology and syntax in a language that is not your own. That’s why we offer these standard sentences as a tool to help you out in your daily e-mail corre...Thu, 16 Jul 2009 15:36:23 +0200French standard sentences for e-mail correspondencehttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/203406http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/203406  It’s not always easy to find the correct terminology and syntax in a language that is not your own. That’s why we offer these standard sentences to help you out in your daily e-mail correspondenc...Thu, 16 Jul 2009 15:15:15 +0200Is e-mail dangerous?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/194149http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/194149Avoid fatal e-mail mistakes! E-mail pretty much seems like the panacea of the 21st century. However, it can actually be quite dangerous. Some mistakes could even cost you your job. It is therefore...Wed, 08 Jul 2009 12:07:41 +0200A step-by-step guide to making a simple PowerPoint presentationhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/188109http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/188109If you have to make a PowerPoint (PPT) presentation and you have absolutely no idea where to start, there’s no need to worry! This step-by-step guide will help you on your way. Read this article ...Fri, 03 Jul 2009 10:54:13 +0200Keyboard Shortcuts: Word 2003http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/184194http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/184194As the most widespread computer operating system, Windows is almost unavoidable in your daily work. So it's important to master it as well as possible! Take a look at these shortcuts. A guaranteed ...Mon, 29 Jun 2009 17:30:52 +0200Shortcuts Excel 2003http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/184193http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/184193As the most widespread computer operating system, Windows is almost unavoidable in your daily work. So it's important to master it as well as possible! Take a look at these shortcuts. A guaranteed ...Mon, 29 Jun 2009 17:23:36 +0200E-mails ... in five languageshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/184192http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/184192As an assistant your knowledge of languages is important. In the columns below we have drawn up a handy overview of different departments in five languages. Nederlands Deutsch Fr...Mon, 29 Jun 2009 16:42:45 +0200Buying vs. leasing computershttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/171104http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/171104Which factors determine your choice? New computers, printers and other hardware can be expensive. So, is it better to buy these or should you opt for a lease? We present an outline of the advantag...Thu, 18 Jun 2009 12:53:52 +0200A new spring, a new starthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/163045http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/163045Start spring with a clean slate, and a clean office. Spring cleaning at home is a tradition for many. This tradition also applies to the office - for several reasons. The facts! Spring cleaning ...Thu, 11 Jun 2009 12:06:44 +0200Clear the floors!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/163044http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/163044Find the right cleaning and maintenance partner for your company. A clean workplace is not only important for your company’s image, but also for motivating your employees. It is therefore importan...Thu, 11 Jun 2009 12:01:23 +0200Convince the person you’re talking tohttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/152224http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/152224How proactive use of language can help you. Setting boundaries, making priorities clear and coming across positively. It isn’t always easy to convey this correctly. The tips below will help you ho...Tue, 02 Jun 2009 11:59:45 +0200What is your body language saying?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/152223http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/152223More than half of our message is in our body language! 55% of the message we convey is body language and 38% is tone and intonation, with words accounting for barely 7%. So it’s very important to ...Tue, 02 Jun 2009 11:03:14 +0200Travellers to the USAhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/147607http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/147607New compulsory online registration for travellers to the US: ESTA (Electronic System for Travel Authorization). Most passengers from countries participating in the Visa Waiver Program need a vali...Fri, 29 May 2009 10:40:50 +0200Packing your bagshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/147219http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/147219A few practical tips! Checked luggage Your airline limits the amount of baggage you may take (number of suitcases, weight and dimensions). Check your ticket or ask your travel agent or airline. I...Thu, 28 May 2009 18:36:02 +0200The perfect meeting minuteshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/143360http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/143360What requirements should be met for well drafted meeting minutes? Meeting minutes are read by a wide range of people and are often also used as working documents. Their layout and style is therefo...Mon, 25 May 2009 15:19:34 +0200Standard sentences for business e-mail http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/135927http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/135927It’s not always easy to find the correct terminology and syntax in a language that is not your own. That’s why we offer these standard sentences as a tool to help you out in your daily e-mail corre...Tue, 19 May 2009 10:25:53 +0200Checklist to welcome new colleagueshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128966http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128966Use this handy checklist to give new colleagues a warm welcome. Welcome checklist for new team membersWed, 13 May 2009 10:52:37 +0200Microsoft gives users Windows 7 free for 13 monthshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128965http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128965Source: www.webwereld.nl Microsoft Corp. will let users run Windows 7 Release Candidate (RC) for more than a year, giving them free use of the new operating system for a significantly longer tim...Wed, 13 May 2009 10:03:20 +0200Electronic signatureshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128574http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128574How do you go about creating one? Give your e-mail messages a professional look or a personal touch by learning how to make and manage e-mail signatures using Microsoft Outlook®. Read this article...Tue, 12 May 2009 16:29:00 +0200What elements should definitely be included in your electronic signature?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128573http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128573As well as rounding off a message, your signature can also contain information about yourself. Whether you include this information will depend on the type of message you are sending. Many people ...Tue, 12 May 2009 16:16:07 +0200Personalised Out of Office messageshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128572http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128572Automatic replies when you’re away Read this article with illustrations (PDF document) What is it? Using the AutoReply option in Microsoft Outlook®, you can automatically send messages to speci...Tue, 12 May 2009 16:12:51 +0200FAQ: Outlook – What is a rule?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128185http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/128185One or more automatic actions taken on e-mail messages and meeting requests that meet certain conditions, along with any exceptions to those conditions. Rules are also referred to as filters. Sour...Tue, 12 May 2009 15:59:42 +0200Keep your head above waterhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/118902http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/118902A five-step approach to gaining greater control over your work. Are you losing sleep over your work? Have you lost track of the situation? Do you not know where to begin? Don’t panic! Our step-by ...Mon, 04 May 2009 14:08:18 +0200A company outing...http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/118507http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/118507... think it through! A company outing is a fun way of getting to know your fellow employees better and fostering the sense of belonging to a group. By paying heed to seven specific questions, you...Mon, 04 May 2009 11:17:13 +0200Stress on the shop floorhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/118506http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/118506Where does it come from? According to studies, almost 80% of all medical costs are directly or indirectly stress related. On the shop floor, stress also leads to people working less efficiently an...Mon, 04 May 2009 11:00:18 +0200Don't leave a mess when you go away!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/114304http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/114304How will they get on without you? Coming back from a well-deserved holiday is never the high point of the year. Especially if a huge pile of work is awaiting. Do what you can to prevent this by de...Thu, 30 Apr 2009 12:34:19 +0200Letter to unqualified job applicantshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/92399http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/92399Templates to use when writing to unqualified job applicants: Letter to unqualified job applicants Rejection after job interview.doc Rejection after job intervi...Fri, 10 Apr 2009 17:10:11 +0200Smart Archiving: A step-by-step planhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/53654http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/53654How do you set up an (electronic) archive? Maintaining an archive is one of the tasks that you will often have to deal with as an assistant. You are the management’s anchor, their support, because...Sat, 14 Mar 2009 18:06:40 +0100English verbs in Dutch?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27496http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27496Using English verbs in Dutch. Dutch has many borrowed word from English, including various verbs. Are these conjugated in the same manner as other Dutch verbs? The answer is simple: Yes! But ther...Fri, 20 Feb 2009 20:16:20 +0100Separate, compounded, or hyphenated?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27495http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27495Is it “ten slotte” of tenslotte? Here are the rules. A common mistake in Dutch is that people do not know whether or not words should be combined to make compound words. The basic rule is: “two or...Fri, 20 Feb 2009 20:00:13 +0100How do you view yourself?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27494http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27494Work on your self-esteem and grow both personally and professionally! How you view yourself is extremely important in life. A bad self-image can make you very unhappy and negatively influence you ...Fri, 20 Feb 2009 19:45:55 +0100The benefit of time managementhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27493http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27493Spend your time on the right tasks. What do you spend your time on? Research shows that half of working hours are spent on informal activities such as e-mail, telephone calls, small tasks, and cha...Fri, 20 Feb 2009 19:34:15 +0100The importance of the invitationhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27492http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27492What should you include in the invitation? The invitation is the first impression of the event; therefore, it must be attractive and spark the interest of the potential participant. Here is a shor...Fri, 20 Feb 2009 19:28:45 +0100Eleven tips for constructive criticismhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27490http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27490You reap what you sow: give constructive criticism and gain from it yourself. How do you give someone criticism without hurting their feelings? Even better: how do you give constructive criticism?...Fri, 20 Feb 2009 19:05:23 +0100You are fantastic!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27489http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27489How to take a compliment without blushing As modest as we are, it is sometimes difficult to receive compliments. You blush, do not know what to say, or you become completely flustered. A typical r...Fri, 20 Feb 2009 18:57:23 +0100Evaluation of your eventhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27488http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27488Evaluate and learn! People say it all the time: a good evaluation is constructive. This is also the case for the evaluation of an event. After all, your event’s success is determined through the e...Fri, 20 Feb 2009 18:49:18 +0100Processing and sending post - how do you do it?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27487http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/27487Useful tips to make processing the post pleasant. De Post/La Poste has various products and services which can help you process and send your post more easily and efficiently. Here are a few ...Fri, 20 Feb 2009 16:26:33 +0100A travellers profile…http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/16720http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/16720… can save you a lot of work and time If business trips are frequently carried out within your organisation it is highly likely that the same people travel regularly for business reasons. In order...Thu, 12 Feb 2009 16:33:44 +0100Job titles of personnel in 5 languageshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/8309http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/8309As an assistant your knowledge of languages is important. In the columns below we have drawn up a handy guide for how to address people in five languages.   English Français Nederl...Mon, 02 Feb 2009 15:39:41 +0100Classic mistakes in Frenchhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/8308http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/8308A short list of frequently made mistakes in French. Every language has its pitfalls, and French is no exception. We have made here a short list of typical mistakes. Ce or se “Ce” is used for a...Mon, 02 Feb 2009 15:36:49 +0100Give your thoughts free rein in a mindmap!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4506http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4506Mindmapping: what and how? Are you looking for an inspirational way of allowing your thoughts, ideas or brainstorms free rein to come up with new creative insights? Furthermore, do you want to get...Sun, 01 Feb 2009 21:40:18 +0100Listen actively and be heard http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4504http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4504How active listening can improve your communication at work. It’s probably happened to you before: you’re talking to someone, but they appear to be elsewhere, and distracted by everything happenin...Sun, 01 Feb 2009 21:38:49 +0100What type of Manager do you have?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4503http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4503And how can you work well together? Every Manager has his own individual style of leadership. We can divide the various types into four main categories. Of course, it is impossible to place every ...Sun, 01 Feb 2009 21:37:14 +0100The dos and don’ts for a good relationship with your managerhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4499http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4499Maintain a good rapport between you and your boss . As an assistant, it is very important to have a good bond with your boss. How can you strengthen this relationship and preserve it? Here are th...Sun, 01 Feb 2009 21:33:27 +0100Common mistakes in French …http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4496http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4496… that you will never make again. Just like French and Dutch speakers make quite a lot of typical mistakes in English, this is also the case the other way round. Here is an overview of some common...Sun, 01 Feb 2009 21:29:30 +0100From a.m. to p.m.http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4494http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4494The rules for time and dates in English. When we talk about numbers in English, we first have to ask ourselves whether we write out the numbers in full or not. The same is also true for dates and ...Sun, 01 Feb 2009 21:26:12 +0100The importance of diary managementhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4493http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4493What role do assistants play in diary management? One of the assistant’s recurring tasks is to oversee the manager’s diary. Assistants organise, arrange and make a note of managers’ meetings with ...Sun, 01 Feb 2009 21:24:58 +0100Are you a creative thinker?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4489http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4489Some tips to stimulate your creativity. Creativity is not your cup of tea, or so you think. But there is a creative person in everyone. You just have to teach yourself to think differently. We gi...Sun, 01 Feb 2009 21:19:24 +0100How do you prepare a conference call?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4486http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4486A checklist for a successful conference call Good preparation is crucial for things to run smoothly. And conference calls are no exception to this rule. What are the major considerations when prep...Sun, 01 Feb 2009 21:15:22 +0100A warm welcome for new employeeshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4480http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4480Help new employees feel at home on the first day. The first day is crucial for a new employee. After all, you don't get a second chance at a first impression. Moreover, it’s often the case that ta...Sun, 01 Feb 2009 21:07:04 +0100Departments... in 5 languages!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4479http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4479As an assistant your knowledge of languages is important. In the columns below we have drawn up a handy overview of different departments in five languages. English ...Sun, 01 Feb 2009 21:05:55 +0100Efficient minute-takinghttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4478http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4478Take minutes quickly and efficiently without missing a single detail. The minutes form a report of everything that is said during a meeting, acting as a record for attendees to refer back to. It i...Sun, 01 Feb 2009 21:04:59 +0100House catering or your own catering?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4477http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4477How to make the best choice When you organize an event it has to be perfect. Every detail is up to you, from choosing the venue to organizing snacks. One of the choices you’ll have to make is what...Sun, 01 Feb 2009 21:03:33 +0100A successful receptionhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4473http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4473Give visitors a warm welcome If you're in charge of managing someone's diary, welcoming visitors is part of your daily tasks. How do you give these people a warm welcome and how do you make sure t...Sun, 01 Feb 2009 20:58:37 +0100Business traveller's checklisthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4470http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4470Planning a business trip efficiently. Before you start planning a business trip, it is extremely important to know how long the trip will last. That's because the number of things that need sortin...Sun, 01 Feb 2009 20:55:58 +0100The time is here… executing the eventhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4469http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4469Make sure you don’t forget anything during the event . The event is now running at full tilt. Remember to remain calm and focus on the following points: Has everyone received a script and a tim...Sun, 01 Feb 2009 20:45:56 +0100Various ways of setting up a budgethttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4464http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4464There are a number of ways that event budgets can be created. There is no single standard format for budgeting for an event, but there are a number of principles that you can use to structure your...Sun, 01 Feb 2009 20:40:17 +0100Help! It’s raining!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4462http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4462You have organised an open-air event and it’s raining. Now what? If you hadn’t noticed, it rains a lot in Belgium. If you’ve organised an event outside, what can you do to make sure the event is s...Sun, 01 Feb 2009 20:38:03 +0100A clear and concise agendahttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4460http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4460Why not make your life easier? Keeping your manager’s overflowing agenda flexible demands plenty of organisational talent and inventiveness. Each appointment has to be logged in a way that both yo...Sun, 01 Feb 2009 20:35:41 +0100Convenient services from De Posthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4458http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4458Some services offered by De Post to save you time and money... One of the assistant's tasks assistant is to deal with the post. For outgoing post, De Post can lend you a hand. A summary of the o...Sun, 01 Feb 2009 20:32:02 +0100Office Equipment Checklisthttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4456http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4456An overview of all the office supplies you may need: Administrative support Telephone book (digital or hardcopy) Pin board and writing board Computer and printer essentials Toner and ca...Sun, 01 Feb 2009 20:30:00 +0100What belongs in your archive?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4455http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4455Which documents definitely belong in your archive? It’s important to archive documents that are inherent to the operation of the company, as well as those documents of legal and evidential value. ...Sun, 01 Feb 2009 20:27:38 +0100Organise your office…http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4453http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4453… so you can work at full-steam ahead. Some people can survive in chaos, but for the majority of us, that is not the case. By working in an organised office you can save time as well as free up s...Sun, 01 Feb 2009 20:25:12 +0100Choosing a new company switchboardhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4451http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4451What do you need to keep in mind? In spite of all the modern communication channels at our disposal, internet, e-mail, fax, etc., the telephone remains one of the most important means of communica...Sun, 01 Feb 2009 20:22:54 +0100How to compose a letterhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4449http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4449What elements constitute a business letter? A letter is more than simply sending a message. A letter must be reader-friendly and clear. For that reason, a quick explanation is given below of the e...Sun, 01 Feb 2009 20:18:49 +0100Has e-mail replaced the letter completely?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4447http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4447Have letters become redundant, or are e-mails not always the most appropriate mode of written communication? E-mail is an integral part of our society. It's rare to find someone without e-mail, es...Sun, 01 Feb 2009 20:16:14 +0100Phoning with Stylehttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4446http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4446How to handle customer phone calls professionally. Making and receiving phone calls is still far too often regarded as a necessary evil, but there are some rules of etiquette to be observed. You...Sun, 01 Feb 2009 20:14:18 +0100Why choose web conferencing?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4445http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4445A few reasons to switch to web conferencing Web conferencing is also known as data or internet conferencing. By logging onto a predetermined web page participants can participate on a conference c...Sun, 01 Feb 2009 20:08:12 +0100Business trip plannerhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4444http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4444Are you planning a business trip for your executive? Use this handy business trip  planner  to make sure you don't forget a single detail.Sun, 01 Feb 2009 20:08:04 +0100Do You Always Say ‘Yes’?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4443http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4443I hope you did not answer 'yes' to this question. If so, here’s a crash course on how to say ‘no ... Saying ‘No’ is certainly never easy, particularly when you have to say it to your boss or a se...Sun, 01 Feb 2009 20:04:57 +0100American vs. British Englishhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4441http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4441Do you know the differences? Variations of the English language exist all over the world. The two most popular versions are British and American English. Note that neither version is more correct...Sun, 01 Feb 2009 20:00:03 +0100Preventing stresshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4431http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4431A few tips to prevent stress Stressful situations can make life incredibly difficult. Here some tips to help you improve your resistance to stress: Plan your work Everything starts with prope...Sun, 01 Feb 2009 19:38:52 +0100What is time management?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4430http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4430Are you able to arrange your agenda well and are you a time management expert? Research suggests that half of working time is spent on miscellaneous activities such as e-mailing, phoning, rush job...Sun, 01 Feb 2009 19:36:16 +0100Corporate gifts: what do you need to take into account?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4428http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4428Helpful hints for choosing the ideal corporate gift Birthdays, the company's anniversary, etc. There are many reasons to hand out gifts. But what do you need to look for when it? Ask yourself the...Sun, 01 Feb 2009 19:33:38 +0100Legislation on corporate giftshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4426http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4426An introduction to the legislation on corporate gifts It is very important to know the legislation on corporate gifts to avoid disputes with government authorities. By no means are all gifts autho...Sun, 01 Feb 2009 19:28:34 +0100How cultural differences affect promotional giftshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4425http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4425Avoid cultural faux pas when presenting a gift to your business contacts. Cultural differences can have far-reaching consequences, both negative and positive. Does your business have international...Sun, 01 Feb 2009 19:21:05 +0100Makeover: office editionhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4423http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4423Breathe new life into your office . You are being given an opportunity to redecorate your office? Or would you simply like to add some more flair to your working environment? Here are a few tips:...Sun, 01 Feb 2009 19:16:31 +0100Managing e-mail efficientlyhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4422http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4422Don't let your inbox rule your life! How can you manage your e-mails efficiently? Here are a few tips. Filter your e-mails Draw a distinction between spam, e-mails from colleagues, from extern...Sun, 01 Feb 2009 18:49:26 +0100Rounding off your eventhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4420http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4420Your event isn't over yet ... Post-event duties are often forgotten, or leave a lot to be desired. Proper evaluation is nevertheless crucial in order to organise a subsequent event successfully. ...Sun, 01 Feb 2009 18:41:11 +0100And the event costs? http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4419http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4419All the items you need to allow for when setting the budget for an event. Organising an event requires a great deal of energy, time and above all, money. So before you start planning, it is a good...Sun, 01 Feb 2009 18:37:28 +0100Will you be organising an event for your company?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4418http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4418Are you doing the planning or will you be outsourcing the project to an event planning company? There is a great deal of work involved in organising an event and it requires a large amount of time...Sun, 01 Feb 2009 18:34:49 +0100Know how to choose your event locationhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4417http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4417What to look for when choosing a location for an event? The venue can make or break an event. To a large extent the location determines how an event comes over and the atmosphere in which the prog...Sun, 01 Feb 2009 18:31:03 +0100What type of event is best suited to your business?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4416http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4416Events are always tailor-made. Read here which type of event is best for you and your company. Sooner or later every assistant will be faced with an event that needs to be organised. It may that t...Sun, 01 Feb 2009 18:27:42 +0100How to write a vacancy announcementhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4415http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4415The lifeline for a recruitment advertisement Vacancy announcements are not merely advertisements to recruit new staff. They also project the ethos of your business and are just as important in ter...Sun, 01 Feb 2009 18:24:14 +0100How do you make trouble-free travel arrangements?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4414http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/441410 Tips on how to make life easier for you and your boss. Is your day full of organising travel or are you new to the frustrations a travelling boss can bring. Here are 10 tips to make life easier...Sun, 01 Feb 2009 18:18:20 +0100We are moving! What now?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4413http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4413Is your business relocating? We’ve put all the information you need packed in a handy checklist. Relocating a business is no easy task. There are so many things that must not be overlooked and the...Sun, 01 Feb 2009 18:14:42 +0100Operational versus financial leasinghttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4412http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4412The two basic forms of leasing explained In today’s work environment the company car is not just reserved for management positions. In Belgium, the company car is increasingly used as an extraleg...Sun, 01 Feb 2009 18:08:55 +0100The ABCs of fleet managementhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4411http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4411As an assistant it may well be that you will come across a great many terms relating to fleet management. The following is a glossary of common jargon: Vehicle regulations See Car Policy Civ...Sun, 01 Feb 2009 18:03:55 +0100Communication: A step-by-step plan http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4410http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4410What steps should you take when developing your company’s communication strategy? Well begun is half done, according to the Greek philosopher Aristotle. This is also true in communication. A well-...Sun, 01 Feb 2009 17:58:00 +0100SMART – setting your communication objectiveshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4409http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4409The backbone of every communication plan The foundation of a successful communication project is a clear answer to the following question: "What do we want to achieve with the communication in thi...Sun, 01 Feb 2009 17:52:03 +0100How do people read on the internet?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4408http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4408Writing for the web is not the same as writing for print! With a new form of information transfer, the Internet has created lots of new possibilities. This freedom means that reader behaviour has ...Sun, 01 Feb 2009 17:47:39 +0100External communication channelshttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4407http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4407Select the appropriate channel for every message! External communication is much more than just websites or advertisements. The following list highlights the most important channels of external co...Sun, 01 Feb 2009 17:42:25 +0100Direct Mail or Mailwaves?http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4406http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4406Every communication channel has its advantages and disadvantages. However, the differences between Direct Mail and Mailwaves are not always that clear. We present an overview. Direct Mail What is...Sun, 01 Feb 2009 17:37:46 +0100Key tips for written business communicationhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4293http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4293How can you communicate honestly and dynamically with your colleagues? Clear communication within a company is not something that can be taken for granted. Internal newsletters are very important ...Sun, 01 Feb 2009 17:25:23 +0100Answering phones efficiently http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4142http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4142Managing telephone calls requires proper organisation. Speed and efficiency are important to save time and to help the caller as efficiently as possible. Be prepared There are two important ste...Sun, 01 Feb 2009 17:06:16 +0100Ten tips for a greener officehttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4141http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/4141Small initiatives can result in massive savings for your company and will help you be more environmentally friendly. Here are just a few ideas: 1. Drop a degree Wear warm clothing Make sure your...Sun, 01 Feb 2009 16:47:47 +0100Writing for the webhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2273http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2273Captivating web surfers is quite a challenge! Writing for the World Wide Web is another discipline than writing for printed matterials. There are a few principles you have to follow when writing f...Thu, 29 Jan 2009 01:00:41 +0100Golden rules for written correspondencehttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2272http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2272Tips for impeccable business correspondence. A letter completely loses its value if it doesn’t come across professionally. Follow the rules below to avoid this. Before you start Double check ...Thu, 29 Jan 2009 00:54:37 +0100E-mail Disclaimershttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2271http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2271Required legal protection against e-mail problems. E-mail disclaimers are a crucial precautionary measure when e-mail is a much-used communication tool at your company. Disclaimers not only prote...Thu, 29 Jan 2009 00:42:53 +0100Make the most of your e-mail communicationhttp://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2270http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2270Write e-mails like a professional E-mail has become a fully integrated part of the business world. Like all communication, however; there are some very distinct techniques to writing e-mails in a ...Thu, 29 Jan 2009 00:39:25 +0100Every tree matters!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2269http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2269Fight paper waste with colleagues. We often don’t think about the amount of paper we use. There are however, some small steps you can take to save both trees and money. Before printing, ask yourse...Thu, 29 Jan 2009 00:31:12 +0100Green Office Info!http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2268http://www.assistantplus.be/httpdocs/index.php/en_GB/library/show/id/2268What is the impact of all your hard work on the environment? We have to pay more attention to the environment, there’s no doubt about that! But, how do our choices over seemingly small issues impa...Thu, 29 Jan 2009 00:18:19 +0100